FREQUENTLY ASKED QUESTIONS
We offer a wide variety of fresh and high-quality fish and seafood products, including various types of fish, shrimp, crab, lobster, and more. Our selection includes both whole and fileted options to cater to your preferences.
No, quite the opposite! We only work with suppliers that meet our strict food safety and quality requirements. This means that our fish do not have any added colorants, chemicals, or other additives. In addition, we only purchase from suppliers that use an all natural, hormone-free, and antibiotic free diet (on farmed fish as wild fish do not have these issues).
Our seafood selections come from a network of trusted supplies that adhere to the highest standards. The sourcing locations for all our seafood can be found within the description of each selection.
We prioritize freshness. Our products are sourced from reputable suppliers and are carefully packed in temperature-controlled packaging with ice packs to maintain optimal freshness throughout the delivery process.
We currently offer delivery within Dubai.
After placing your order, our team processes it and schedules a delivery time slot. On the chosen delivery date, our drivers will ensure your order reaches you promptly. You will receive a notification with tracking information for real-time updates.
We offer delivery time slots for you to choose from during the checkout process. While we cannot provide exact delivery times, you can select the most convenient slot available.
Yes, we have a minimum order requirement of 100 AED for delivery. This helps us ensure the quality of delivery service.
If you’re unavailable during the delivery, you can provide specific delivery instructions during checkout. Our drivers will follow your instructions to ensure a safe and secure delivery. In case of unforeseen issues, you can contact our customer support to reschedule the delivery.
We accept various forms of payment, including credit/debit cards, and other online payment methods. Payment options will be presented during the checkout process.
Yes, once your order is out for delivery, you will receive a notification that allows you to monitor the progress of your delivery.
If you encounter any issues with your order or delivery, please reach out to our customer support team at [customer support contact information]. We’re here to assist you and ensure your satisfaction.
We periodically offer promotions, discounts, and loyalty programs to our valued customers. Stay updated by subscribing to our newsletter or following us on social media for the latest offers.
Upon receiving your order, we recommend storing the products in the refrigerator or freezer immediately, following any specific storage instructions provided on the packaging.
In the rare event that a product you ordered is out of stock, our team will contact you to discuss available alternatives or provide a refund for the missing item.
Please contact our customer service team via chat or email us at email@example.com.
Please hang on to product and packaging as our customer service team may request clear photos to process a replacement. We do not accept returns.
Oops! Please contact firstname.lastname@example.org and our team will do some digging to find out what went wrong and how we can rectify things.