Delivery and Refunds Policy
Delivery and Refunds Policy for Teco Foods
This Delivery and Refunds Policy outlines the procedures for delivery of seafood products and the process for requesting refunds from tecofoods.com. By using our services, you agree to the terms of this policy.
1. Delivery
1.1. Delivery Areas: We offer delivery services to specific areas as indicated on our website. We reserve the right to modify delivery areas at our discretion.
1.2. Delivery Timeframes: We provide estimated delivery times on our website. These estimates are subject to change due to factors beyond our control, such as weather conditions and order volume.
1.3. Delivery Fee: A delivery fee may be applicable to each order, and the amount will be specified during the checkout process.
1.4. Delivery Address: You are responsible for providing accurate delivery information. We are not liable for delays or non-delivery resulting from incorrect information provided.
2. Order Tracking
2.1. We may provide order tracking information, allowing you to monitor the status and estimated arrival time of your delivery.
2.2. In case of delays or changes to the delivery schedule, we will make reasonable efforts to inform you.
3. Refund and Return Policy
3.1. Quality Assurance: We take utmost care to ensure the quality and freshness of our seafood products.
3.2. Incorrect or Damaged Products: If you receive incorrect or damaged products, please contact us within 24 hours of delivery, providing photographic evidence. We will offer a replacement, or credit at our discretion.
3.3. Quality Concerns: If you have concerns about the quality of our products, please contact us within 24 hours of delivery with specific details and photographic evidence. We will review your case and determine an appropriate resolution.
4. Refund Process
4.1. Refunds will be issued as a credit for the future purchases.
4.2. Refunds will be issued within a reasonable timeframe after verifying the eligibility of the request.
5. Cancellation Policy
5.1. You may cancel your order 24 hours prior to delivery. After this period, cancellations may not be accepted.
5.2. Refunds for canceled orders will be processed in accordance with our Refund Policy.
6. Contact Us
6.1. If you have questions, concerns, or requests related to delivery or refunds, please contact us at su*****@te*******.com.
7. Changes to the Policy
7.1. We reserve the right to modify this Delivery and Refunds Policy at any time. Changes will be posted on our website, and the revised policy will be effective upon posting.
By using our services, you agree to this Delivery and Refunds Policy. It is your responsibility to review this policy periodically for updates. Last updated: 16/08/2023.
